How many "lost" parcels are theft from customs or postal employees...guessing a significant percentage.
As long as the carrier company's generally take the 'cheaper to pay out than to investigate' attitude I'd expect the trend to continue.
Must be nice to be a thief working for customs/postal agencies.
Many times I've heard about criminal incidents within the system but seldom hear of serious consequences that would deter this activity.

Hoping all innocent parties in this case have as good of outcome as possible and the financial burden gets put where it belongs.