UBB.threads Forums General Interest Computer Help & Idea Exchange Forum outerinfo popup delete

Can anyone tell me a simple way to get rid of this? I have run everything I have and spent $29.95 (of my Daddy's money) on a program to get rid of it and its still there. Thanks Lance Neighbors

I looked on their license agreement page and it says you can remove their software from Windows Add/Remove Programs. See if it's listed in there. If not, then it looks like there is an uninstaller on their website (left column). By the comments posted on this popup generator, it's not easy to get rid of.

Also - have you tried using Ad-aware and Spybot to get rid of it?

If a computer is rolled back will this remove it??

Not necessarily - depends on when the last save point was that didn't include the Outerinfo installation.

the removal tool on the site does not work. I have tried spybot and xoftspy and neither remove it. HELP!!!

Russ,
The removal tool on the site will NOT work unless you use it in safe mode, reboot your PC and after the bios screen has loaded tap F8 and use the arrow keys to select " safe mode boot". Once on desktop run the removal tool. I have read conflicting reports on this tool, works for some and not others. If you still have problems try following the instructions below or check this link OUTERINFO REMOVAL, which are much more thorough :

quote:

Please download, install, update and scan your system with the free version of Ewido trojan scanner:
When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
From the main ewido screen, click on update in the left menu, then click the Start update button.
After the update finishes (the status bar at the bottom will display "Update successful").
Please download CCleaner, install it but do not run it yet.
Boot into safe mode: Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.
Run CCleaner and clean out your Temporary and Temporary Internet Files.
Run ewido, click on the Scanner button in the left menu, then click on the Start button. This scan can take quite a while to run, so time to go get a drink and a snack....
If ewido finds anything, it will pop up a notification. You can select "clean" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on OK.
When the scan finishes, click on "Save Report". This will create a text file. Please then paste the contents of the text file to this thread.
Reboot in Normal mode.
Run HijackThis and post a new log along with the ewido report.

Well, I was hoping those tools would work because it's a pain in the @ss otherwise. I found these detailed instructions online. Please read them first before proceeding. Since I've never been infected with Outerinfo, I can't verify that these will work, but they look accurate. Let me know if it works for you.

1. Please download, install, update and scan your system with the free version of Ewido trojan scanner.

2. When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".


3. When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
From the main ewido screen, click on update in the left menu, then click the Start update button.

4. After the update finishes (the status bar at the bottom will display "Update successful").
Please download CCleaner, install it but do not run it yet.

5. Boot into safe mode: Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

6. Run CCleaner and clean out your Temporary and Temporary Internet Files.

7. Run ewido, click on the Scanner button in the left menu, then click on the Start button. This scan can take quite a while to run, so time to go get a drink and a snack....

8. If ewido finds anything, it will pop up a notification. You can select "clean" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on OK.

9. When the scan finishes, click on "Save Report". This will create a text file. Please then paste the contents of the text file to this thread or email it to me.

10. Reboot in Normal mode.

Zone Alarm Pro will get rid of this bugger in a heartbeat.

if you are running a valid copy of XP/2000 you can download "Microsoft Anti Spyware" for free.. i think its called defender now..

it been in beta for about 18 months with noend in sight.. does all that ad-aware / spybot and more.

also IE 7 is available for download....

downloads