KOODOS for LAKESIDETRADER - 06/26/2013 07:23 PM
Recently bought a small item from PAUL and when putting through the automated payment noticed the shipping was abnormally high but went through with the payment knowing my concerns would be addressed. PAUL to his credit got right onto this problem and solved it as seen below in his reply to me.
Ok Paul, I did look into this today. With the new shopping cart it puts in a
flat rate shipping no matter where the destination is in Canada, whether it
be Inivik or next door. Looking at our shipping destinations we have
"turned" a small profit here in Canada on shipping which is not our intent.
Normally these small boxes cost about $10-14 to ship + the cost of the box
$2 or so ea. I have as of now lowered shipping costs in Canada to $14 for a
small and $21 for dagger size to more accurately reflect our costs and your
concern. I also stuck a $20 in your packet to compensate you for your recent
orders. The good news is this has been addressed going forward.
Thanks for the feedback, your business is valued.
Paul
this kind of fair and honest treatment by a dealer is not often heard today so thanks PAUL
Ok Paul, I did look into this today. With the new shopping cart it puts in a
flat rate shipping no matter where the destination is in Canada, whether it
be Inivik or next door. Looking at our shipping destinations we have
"turned" a small profit here in Canada on shipping which is not our intent.
Normally these small boxes cost about $10-14 to ship + the cost of the box
$2 or so ea. I have as of now lowered shipping costs in Canada to $14 for a
small and $21 for dagger size to more accurately reflect our costs and your
concern. I also stuck a $20 in your packet to compensate you for your recent
orders. The good news is this has been addressed going forward.
Thanks for the feedback, your business is valued.
Paul
this kind of fair and honest treatment by a dealer is not often heard today so thanks PAUL